Can I Return A Product Ordered From GreenNGood.Com?
Yes, you can return any product that you haven’t used within 30 days of receiving it. We have a “No questions asked Policy”
All you need to do us to do is call us and inform us about the product you wish to return and we will guide you on how to send it back to us.
Please note that uninformed returns will NOT be accepted by us. Therefore we request you to please return the product only after you have spoken to our customer service staff and received the guidelines from them.
We will reimburse you in any of the two ways mentioned below:
1. Replace the piece with another piece – in case you have a complaint with the product
2. Refund your money back to you in exchange for the product
Please note that we will provide a refund facility only for products bought from our store.
Will you arrange to have the parcel picked up from my location?
We’re really sorry, but we don’t have a facility to arrange for a pick up from your location at the moment. As soon as we can work it out we will update it on the website.
If I ask for a refund, will the shipping amount paid by me in the order be reverted back as well?
Yes, for domestic orders we will refund the shipping amount paid by you while placing the original order. However, we will not be able to bear the courier charges that you may incur while sending the product to us from your location.
For international orders, in case you (i) return or (ii) cancel your order and seek a refund after the product has been dispatched by us from India, we will not be liable to refund the customs or any shipping charges to ship the order to you via international courier or borne by you to ship the parcel back to us. We will only refund the price of the products ordered by you and received back by us in good condition.
Within What Time Period Do I Have To Return The Product?
You need to return any product bought from our store within a period of 30 days from the receipt of the shipment. If we do not receive a call from you within 30 days (including day 30) from the date of receiving the shipment, we will not be able to accept the returned product.
What Are The Conditions Under Which I Can Return The Product?
We have a No questions asked return policy and you may return the product for any reason what so ever provided that
1. The product is unused and is in a saleable condition
2. The product still has its tag and label attached and is in its original packaging
3. The product is accompanied with its original invoice
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. It may have been damaged during transit and it is best that you call us immediately to report it to so that we may assist you. We strongly recommend that you accept the courier only after you have checked the outer packaging for any damage in transit in front of the courier person.
What Do I Do In Case I Receive A Defective/Wrong Item From GreenNGood.Com?
We take every care that the product is shipped to you only after it passes our rigorous quality checks. However, in the rare case where you received a product that was different from what you ordered or had a manufacturing defect; we will replace or refund the damaged / wrong product at our cost. Please make sure that the product is unused. Please return the product along with the original invoice; products damaged while being used do not qualify for a refund or replacement. We will inspect the product once it reaches us, and reserve the right to determine if the product qualifies for a refund or replacement.
Please note that shipping charges will also be refunded in case a defective product was shipped and we are unable to replace the product. Please follow the process mentioned above for returning the product.
What Does Not Qualify As A Defect?
- Slight variation in colour shade - It is normal to find slight variation in a products colour shade due to difference in viewing conditions, differences in lighting or due to your computer’s monitor. Hence this will not be accepted as a manufacturing defect.
- In Hand woven cloth it is natural to find unevenness in the fabric’s weaving. It is not a defect but a unique characteristic of hand woven fabric itself. Please read the product description carefully.
- Shrinkage - In case of cotton apparel please allow 5% for shrinkage.
- Running colour - In case where natural colours or vegetable dyes are used it is normal for the colours such as reds and indigo to run in the first few washes. The clothes have been dyed keeping this in mind and the fabric is intended to lose some of its colouring thus attaining a lighter, cooler shade than original.
How And When Will I Get My Refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that in case you have used GreenNGood.com Reward Points / GreenNGood.com Gift Certificate, we can only refund your account against these specific options and we will not be able to return the same as a cheque. Please allow at least 20 days for the refund/return process to complete.
For international orders, please allow atleast 30 days for refund/return process to complete.
Please feel free to reach us at: firstname.lastname@example.org Or you may reach us at: 0141-4047939
We will be happy to assist you.