Customer Assistance FAQs
Shipping, Payment and Handling
1. What are the shipping and payment methods available to me on GreenNGood.com?
1. Online Pre-paid – You pay online using credit card/ Debit cards/ Net banking etc. Orders are shipped using national couriers. You pay shipping along with the order amount via internet. No payment is charged at the time of delivery.
2. Cash On Delivery - You don’t pay anything online but pay only when you receive the products. Orders are shipped using national couriers. You pay shipping along with the order amount at the time of delivery
2. Who are your logistics partners?
We only use the best courier services to ship our products to you, so that they reach you fast and safe. Our logistics partners are FedEx, Blue Dart, Overnite Express and First Flight.
3. What are the Shipping & Handling charges at the GreenNGood.com?
We offer Free Shipping on all orders above Rs. 500.00. However, for orders below Rs. 500.00 shipping charges are Rs. 40.00 per 500 gms.
There is no shipping charges charged on COD however, there is a flat COD service fee of Rs. 50.00
4. How soon can I expect the ordered product to reach me?
We do our best to process and deliver all orders at the earliest. However, since some of our products are handmade or custom made in remote locations they may take longer. Please allow at least 5-7 working days for the products to be delivered to you, after confirmation of payment.
5. Can I get a product gift wrapped?
Yes, you can get your products gift wrapped. You can also add a custom message for your loved one!
6. Can I get products shipped to multiple addresses from one order?
Yes, GreenNGood.com offers you the facility to have products from a single order shipped to multiple destinations. You don’t need to check out 10 times if you want to send gifts to 10 people! Just add all your gifts to one order and at check out, just add addresses for each group of gifts! Isn’t that much easier?
7. Can I save my addresses for next time?
Yes, we have introduced an “address book” on GreenNGood.com. Here you can save addresses that you commonly ship to. Whether it’s your residence address, office or friends, you can save them all here for use later. No more typing the same address over and over again!
8. Can I schedule delivery around a particular date?
While we cannot completely guarantee delivery on a particular date, we can schedule delivery for you around the time or dates you like. In case you have a specific date by which you need delivery, please feel free to reach us at +91-141-4047939.
9. How can I make payments on the Green and Good Store?
We offer a wide range of payment options to suit your convenience
- Credit Card options: VISA, MasterCard, American Express and JCB
- Debit Cards: from most Indian banks
- Net Banking options: ICICI Bank Net-Banking and CC Avenue (which includes 18 other banks)
- Cash on Delivery : Pay by cash when the product is delivered to you.
- Mobile Payment options: Make credit or debit card payments using your mobile phone via PayMate
- Please note that we do not accept cash/cheques/demand drafts.
10. Is it safe to give my credit card or other financial information on the GreenNGood.com?
Yes, it is very safe to shop on our store. To give you a completely stress free shopping experience, we have tied up with India’s leading and one of the most secure payment gateways – CC Avenue, which is Verisign secured. CCAvenue® uses industry-standard Verisign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption. Our customers enter all their personal information and credit card details on CCAvenue's secure server and the same is encrypted before it is transmitted over the Internet to the payment gateway. CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of your details. This guarantees that your information is inaccessible to any third party and that you can give your details without any worries.
11. Is there a way to avail discounts on GreenNGood.com?
We keep offering discounts from time to time on the products listed on GreenNGood.com. You can get the details about these offers and discounts from the 'Sale Category' on our website. You can also get regular updates on such offers and discounts by registering with us or following us on Facebook. Alternatively, we may distribute our discount coupons/vouchers on coupon sites we have partnered with. Presently, you can find our coupons on Coupon Dunia, CouponRani, CupoNation, CouponRaja and Indian Coupons.